Last updated: August 15, 2026
These Terms & Conditions (“Terms”) govern your use of weareprimegate.com (the “Site”) and any services provided by Prime Gate, LLC (“Prime Gate”, “we”, “us”, “our”), a limited liability company located in Waterbury, Connecticut, United States.
By using this Site or engaging us for services, you agree to these Terms. If you do not agree, please do not use the Site or our services.
1. Our services
Prime Gate is a digital agency. We provide website design and development, web applications, mobile applications, search engine optimization, social media management, and brand and graphic design.
The exact scope, deliverables, timeline, and price of any engagement are defined in a separate written proposal, statement of work, or signed agreement (“Project Agreement”). If a Project Agreement conflicts with these Terms, the Project Agreement controls for that engagement.
Nothing on this Site is an offer or a guarantee of specific business results. Examples of past work and case studies shown on the Site are illustrative only.
2. Quotes and proposals
We do not publish prices on the Site. Pricing is quoted individually for each engagement based on scope and requirements. A binding price exists only after we issue a written proposal and you accept it in writing. Proposals are valid for 30 days from the date of issue unless stated otherwise.
Any work requested outside the agreed scope is treated as a change request and is quoted and invoiced separately.
3. Payment terms
Unless the Project Agreement states otherwise:
- A deposit of 50% is due before work begins, and the remaining balance is due on delivery.
- Recurring services such as SEO, social media management, hosting, and maintenance are invoiced monthly in advance.
- Invoices are due within 14 days of the invoice date.
- Late payments may be subject to a late fee at the maximum rate permitted by applicable law.
- We may pause work or suspend delivered services on accounts more than 15 days past due.
- All fees are exclusive of third-party costs such as domains, hosting, paid advertising budgets, stock media, plugins, and app store fees, which are billed at cost or paid directly by you.
- Payments for work already performed are non-refundable.
4. Client responsibilities
You agree to provide content, brand assets, access credentials, feedback, and approvals in a timely manner. Projects depend on this cooperation.
If we do not receive required materials or feedback within 14 days of a written request, we may place the project on hold. Projects on hold for more than 60 days may be closed, invoiced for work completed, and re-opened later subject to a new schedule and rescheduling fee.
You confirm that any content you supply to us, including text, images, logos, and data, is either owned by you or properly licensed, and that its use does not infringe the rights of any third party.
5. Revisions and acceptance
Each deliverable includes the number of revision rounds set out in the Project Agreement. If no number is stated, two rounds of revisions are included. Additional revisions are billed at our then-current hourly rate.
A deliverable is considered accepted if you approve it in writing, or if you do not submit written revision requests within 7 days of delivery.
6. Intellectual property
You retain ownership of all content and materials you provide to us.
On full payment of all amounts due, ownership of the final deliverables created specifically for you, such as the final website design, source code written for your project, and final logo files, transfers to you under the written assignment contained in the signed Project Agreement for that engagement.
We retain ownership of our pre-existing materials, internal tools, frameworks, code libraries, templates, and general know-how used to produce the deliverables. Where these are embedded in a deliverable, we grant you a perpetual, non-exclusive, worldwide license to use them as part of that deliverable.
Third-party components such as themes, plugins, fonts, stock media, and open-source libraries remain subject to their own licenses.
Until payment is received in full, all deliverables remain our property.
7. Portfolio and promotion
Unless you request otherwise in writing, we may display completed work, screenshots, and your name and logo in our portfolio, case studies, website, and marketing materials. We will not disclose confidential business information in doing so.
8. Third-party services
Our work often relies on third-party platforms and providers, including hosting companies, domain registrars, app stores, analytics tools, advertising platforms, payment processors, and AI tools. We are not responsible for outages, policy changes, price changes, account suspensions, or rejections by these providers, including app store review decisions.
You are responsible for maintaining your own accounts and subscriptions with these providers unless we have agreed in writing to manage them for you.
9. Search engine optimization and marketing
Search engines, social platforms, and advertising networks control their own algorithms and policies. We apply established professional practices, but we do not guarantee rankings, traffic volumes, impressions, leads, conversions, or revenue, and no such guarantee should be inferred from any communication with us.
10. Warranty and support
We warrant that our services will be performed in a professional and workmanlike manner.
We will correct defects in code we wrote that are reported within 30 days of delivery at no charge. This warranty does not cover issues caused by changes made by you or third parties, by third-party software updates, by hosting environments, or by content added after delivery.
Ongoing maintenance, updates, monitoring, and support are available under a separate maintenance agreement.
11. Disclaimer
The Site and its content are provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.
12. Limitation of liability
To the maximum extent permitted by law, Prime Gate, LLC and its members, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to the Site or our services.
Our total aggregate liability for any claim arising out of an engagement is limited to the amount you paid us for the specific services giving rise to the claim during the three months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless Prime Gate, LLC against claims, damages, losses, and reasonable legal fees arising from content or materials you supplied, from your use of the deliverables, or from your breach of these Terms.
14. Confidentiality
Each party agrees to keep confidential any non-public business, technical, or financial information received from the other party, and to use it only for the purpose of the engagement. This obligation continues for two years after the engagement ends and does not apply to information that is public, independently developed, or required to be disclosed by law.
15. Termination
Either party may terminate an engagement with 14 days written notice. On termination, you agree to pay for all work completed and all non-cancellable third-party costs incurred up to the termination date. Recurring services are cancelled at the end of the current billing period and are not pro-rated.
We may terminate immediately and suspend services if payment is more than 30 days overdue, or if you use our services for unlawful purposes.
16. Acceptable use of the Site
You agree not to attempt to gain unauthorized access to the Site, to interfere with its operation, to scrape it by automated means without permission, or to use it to distribute malware or unlawful content.
17. Privacy
Our handling of personal data is described in our Privacy Policy, which is available at https://weareprimegate.com/privacy-policy/ and forms part of these Terms.
18. Independent contractor relationship
Prime Gate acts as an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship. We may use subcontractors, and we remain responsible for the work they perform for you.
19. Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, civil unrest, labor disputes, government action, power failures, and large-scale internet or infrastructure outages.
20. Changes to these Terms
We may update these Terms from time to time. The version published on this page with the date shown at the top is the version in effect. Continued use of the Site or our services after an update constitutes acceptance of the revised Terms.
21. Governing law and disputes
These Terms are governed by the laws of the State of Connecticut, United States, without regard to its conflict of law rules. The parties agree to attempt to resolve any dispute in good faith before pursuing legal action, and agree to the exclusive jurisdiction of the state and federal courts located in Connecticut.
22. General
If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with any Project Agreement, form the entire agreement between the parties regarding the subject matter.
23. Notices
We operate as a remote business and do not maintain a public office open to visitors. Any notice required under these Terms is validly given when sent by email to the address below, and is considered received on the next business day. Notices to you are sent to the email address you provided to us.
24. Contact
Prime Gate, LLC
Waterbury, Connecticut, United States
Email: info@weareprimegate.com