Last updated: August 15, 2026
This Privacy Policy explains how Prime Gate, LLC (“Prime Gate”, “we”, “us”, “our”) collects, uses, and protects personal information when you visit weareprimegate.com (the “Site”) or contact us about our services.
We are a digital agency registered in Connecticut, United States. We operate remotely and do not maintain a public office.
1. Information we collect
Information you give us directly. When you submit our contact form, request a proposal, or email us, we collect the information you provide. This typically includes your name, email address, company name, phone number if you provide it, and the details of your project or inquiry.
Information collected automatically. When you visit the Site, our hosting provider and our analytics tools record technical information such as your IP address, browser type and version, device type, operating system, referring website, pages viewed, and the time and duration of your visit.
Information from clients during a project. If you engage us for services, we may receive additional information necessary to perform the work, such as billing details, access credentials for your systems, and any content or data you share with us. We treat this information as confidential and use it only to deliver the agreed services.
We do not knowingly collect information from children under 13. We do not collect special categories of sensitive personal data, and we ask that you do not send us any through the Site.
2. How we use your information
We use personal information to:
- respond to your inquiries and prepare proposals
- deliver and support the services you have engaged us for
- send invoices and process payments
- communicate about projects, including updates and scheduling
- maintain and improve the Site and understand how it is used
- comply with legal, tax, and accounting obligations
- protect the Site against fraud, abuse, and security threats
If we send you marketing emails, we do so only where permitted by law, and every message includes a way to unsubscribe.
3. Cookies and analytics
The Site uses cookies and similar technologies. Some are strictly necessary for the Site to function. Others help us understand how visitors use the Site.
We use Google Analytics 4, provided by Google LLC. It uses cookies to collect information about how visitors use the Site, such as pages viewed, time on page, approximate location derived from a truncated IP address, device type, and referral source. We use this information in aggregate to understand traffic and improve the Site. Google’s privacy policy is available at https://policies.google.com/privacy, and you can opt out using the browser add-on at https://tools.google.com/dlpage/gaoptout.
We also use Google Search Console, provided by Google LLC. It reports aggregated data about how the Site appears in Google search results, such as search queries and click counts. It does not set cookies on your browser and does not identify individual visitors.
We do not use advertising or remarketing cookies on the Site.
You can control or delete cookies through your browser settings. Blocking cookies may affect how parts of the Site work.
4. Embedded content from other websites
Pages on this Site may include embedded content such as videos, maps, or fonts served by other websites. Embedded content behaves as if you had visited that other website directly. Those websites may collect data about you, set cookies, and monitor your interaction with the embedded content.
5. Who we share your information with
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
We share information only with service providers that help us operate our business, and only to the extent necessary. These include our website hosting provider, email provider, analytics provider, payment processor, and accounting service. These providers are bound to use the information only for the services they perform for us.
We may also disclose information where required by law, court order, or valid request from a public authority, or where necessary to establish or defend legal claims.
6. International transfers
We are based in the United States, and our service providers may store or process information in the United States or other countries. If you contact us from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.
7. How long we keep your information
We keep inquiry and contact information for as long as needed to respond and for a reasonable period afterwards, generally up to two years, unless you ask us to delete it sooner.
We keep client project records, contracts, and invoices for as long as required by tax and accounting rules, generally seven years.
In Google Analytics, event data and user data associated with cookies and identifiers are retained for 14 months, after which they are automatically deleted. Aggregated reporting data is not affected by this limit. Server logs kept by our hosting provider are retained for the period set by that provider.
8. Your rights
Depending on where you live, you may have the right to:
- request a copy of the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete your information
- object to or restrict how we use your information
- withdraw consent where our use is based on consent
- opt out of marketing communications at any time
If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know, delete, and correct your personal information, and the right not to be discriminated against for exercising those rights. As stated above, we do not sell or share personal information as those terms are defined under that law.
If you are in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation, including the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, email us at info@weareprimegate.com. We will respond within the timeframe required by applicable law. We may need to verify your identity before acting on a request.
9. Security
We use reasonable technical and organizational measures to protect personal information, including encrypted connections, access controls, and limiting access to those who need it. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.
10. Third-party links
The Site may link to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. The version published on this page with the date shown at the top is the version in effect. Material changes will be reflected in an updated date.
12. Contact
Prime Gate, LLC
Waterbury, Connecticut, United States
Email: info@weareprimegate.com